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CR100: CRM Customizing Fundamentals
mySAP Customer Relationship Management (CRM)
CRM Release 5.0
Course Description
| Code: |
CR100 |
| Name: |
CRM Customizing Fundamentals |
| Level: |
3 |
| Length: |
5 days |
Objectives:
- The participants will gain a greater understanding of both basic
data in CRM as well as selected basic CRM functionality and basic
customizing.
Content:
- CRM basic data:
- Business partner
- Organizational model
- Product master Customizing settings for each object CRM business
transactions:
- Overview of generic functions in business transactions
- Activity management Customizing for these objects Process control
and determination:
- Partner determination
- Actions
- Overview of pricing in CRM
- CRM billing Basics concepts of CRM middleware Introduction in People-
centric CRM (PC UI)
Course Schedule
Online / Client site.
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