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CR400: CRM Interaction Center WinClient
mySAP Customer Relationship Management (CRM)
CRM Release 5.0
Course Description
| Code: |
CR400 |
| Name: |
CRM Interaction Center WinClient (5.0) |
| Level: |
3 |
| Length: |
2 days |
Objectives:
- On the one hand, course participants learn about the technical architecture
of the Interaction Center WinClient in mySAP CRM. They also learn
about how to use the Interaction Center (IC) as an agent as well as
Customizing the workspaces in the Interaction Center WinClient.
Content:
- Introduction, terminology
- Architecture, landscape
- Agent functions and processes in the IC
- Creating IC profiles
- Configuring components
- IC management functions
- Call lists
- Scripting
Course Schedule
Online / Client site.
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