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CR410: CRM Interaction Center WebClient
mySAP Customer Relationship Management (CRM)
CRM Release 5.0
Course Description
| Code: |
CR410 |
| Name: |
CRM Interaction Center WebClient (5.0) |
| Level: |
3 |
| Length: |
3 days |
Objectives:
- On the one hand, course participants learn about the technical architecture
of the Interaction Center WebClient in mySAP CRM. They also learn
about how to use the Interaction Center (IC) as an agent as well as
Customizing the user interface in the Interaction Center WebClient
in mySAP CRM.
Content:
- Architecture and technology
- Agent functions and operating the IC
- Creating IC profiles
- Configuring components such as the navigation bar and the transaction
launcher
- IC manager portal:
- IC manager dashboard
- Management call lists
- Interactive scripting
- IC workforce management
Course Schedule
Online / Client site.
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