CRM001: Empower Sales, Services, and Marketing with mySAP CRM Solution

mySAP Customer Relationship Management (CRM)

CRM Release 5.0

Course Description

Code:	CRM001
Name:	Empower Sales, Services, and Marketing with mySAP CRM Solution
Level:	E-Learning
Length:	6 hours

Objectives:

To gain an understanding of the marketing, sales, service, and analytics solutions in mySAP CRM (Customer Relationship Management).
Leverage integrated marketing, sales, service, and analytics capabilities of mySAP CRM to perform effectively your activities as customer focused employee.

Content:

mySAP CRM - overview, positioning, and components.
Benefits of using mySAP CRM from a perspective of a single role in Sales, Service, Marketing or Analytics.
Integration aspects of mySAP CRM, illustrated by business processes throughout the Marketing, Sales, Service and Analytics product areas.
Key processes and capabilities in:
- Marketing (campaign management, telemarketing)
- Sales (activity, opportunity, and sales order management)
- Service (contract, complaint, and service order management)
- Analytics (planning, performance analyses)

Course Schedule

Online / Client site.