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SAPCRM: mySAP CRM Solution Overview
mySAP Customer Relationship Management (CRM)
CRM Release 5.0
Course Description
| Code: |
SAPCRM |
| Name: |
mySAP CRM Solution Overview (5.0) |
| Level: |
1 |
| Length: |
3 days |
Objectives:
- The course gives you an understanding of how you can benefit from
implementing mySAP CRM scenarios.
Content:
- Introduction to:
- Fundamentals and architecture of mySAP CRM
- mySAP CRM Analytics
- mySAP CRM Marketing
- mySAP CRM E-Commerce
- mySAP CRM Channel Management
- mySAP CRM Sales
- mySAP CRM Interaction Center
- mySAP CRM Service
- mySAP CRM Field Applications
- Implementation & operation of mySAP CRM
Course Schedule
Online / Client site.
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