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CR700: CRM Service
mySAP Customer Relationship Management (CRM)
CRM Release 5.0
Course Description
| Code: |
CR700 |
| Name: |
CRM Service |
| Level: |
3 |
| Length: |
5 days |
Objectives:
- This course explains the service processes that are supported in
mySAP CRM Service. It also explains the relevant CRM Service settings.
Content:
- Installed base management:
- Installations Individual objects Service contract processing:
- Service agreements
- Service contracts
- Service plans
- Usage-based billing Service order processing:
- Resource planning
- Service confirmation
- Service billing
- Product service letter
- Warranty claims Complaints
Course Schedule
Online / Client site.
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