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LO840: Customer Interaction Center
mySAP Product Lifecycle Management (PLM)
Asset Life-cycle Management (ALM) Customer Service
Course Description
| Code: |
LO840 |
| Name: |
Customer Interaction Center (4.6C) |
| Level: |
3 |
| Length: |
2 days |
Objectives:
- Operate the front office screens as an agent
- Customize the Customer Interaction Center
- Explain the technical architecture
Content:
- Logging on to and off from telephony queues
- Customizing individual front-office screens for agents
- Understanding the call flow from the customer to the agent
Course Schedule
Online / Client site.
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