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PLM335: Service Processing
mySAP Product Lifecycle Management (PLM)
Asset Life-cycle Management (ALM) Customer Service
Course Description
| Code: |
PLM335 |
| Name: |
Service Processing (4.7) |
| Level: |
3 |
| Length: |
5 days |
Objectives:
- Explain the service processing functions in detail
- Configure service notifications, service orders and customer repair
orders
Content:
- Organizational Elements and Master Data
- Help Desk Processing
- Processing of service notifications
- Configuration of notification types
- Solution Database
- Field Service Planning
- Processing of service orders
- Configuring order types
- Scheduling and capacity planning
- External services
- Materials planning
- Printing and communication
- Completion confirmation
- Resource-related billing
- Completion
- Returns and repairs processing
- Repairs process
- Settings in Customizing
- Creation of Quotations
- Service - assembly processing
Course Schedule
Online / Client site.
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